Shipping, Cancellation and Substitution Policies

Shipping Schedule

All orders placed online will be delivered within 24 hours or as specified at checkout with the below exemption:

NO DELIVERIES on FRIDAYS (DUBAI)

NO DELIVERIES on FRIDAYS & SATURDAYS (ABU DHABI & SHARJAH)

All deliveries within Dubai, Abu Dhabi, and Sharjah are free of charge with a minimum order of AED 300.00. All orders below AED 300.00 will be charged with a delivery fee of AED 35.00

Deliveries to Al Ain is by special request and only upon availability.

Deliveries to other parts of UAE (Ras Al Khaimah, Fujairah, Ajman, and Umm Al Quwain) are not available at the moment.

As soon as your order is confirmed through our online payment gateway, Butchershop.ae will contact you by either call or email to confirm your order, exact location and delivery time.

Cancellation Policy

If the customer cancels an order after confirming and paying through our online payment gateway, Butchershop.ae will charge a cancellation fee of AED 50.00.

Substitution Policy

In the event that the confirmed ordered item/product is not available (which is not likely to happen), Butchershop.ae will contact the customer and suggest a substitute or credit an equal amount to the customer.