At Butchershop.ae, we are committed to delivering products in excellent condition and take all necessary precautions to ensure the highest quality.

Please check your order immediately upon delivery. By accepting the delivery from our drivers, the customer confirms that the products received are correct and in perfect condition.

If there are any issues with your orders such as missing or incorrect items—please notify us within 24 hours of delivery. Issues must be reported via email or WhatsApp and accompanied by clear photos.

Refunds are assessed on a case-by-case basis and are subject to the discretion of the manager on duty. Products must be returned in the same condition as delivered—whether chilled or frozen—and with tags and original packaging intact.

Refunds will be processed using the original payment method within 14 days of approval.

Please note: We will not accept requests for returns, replacements, or refunds after 24 hours of delivery, as we cannot be responsible for the storage and handling of products once they are in the customer’s possession.

Accepted Payment Methods

We accept online payments in AED using AMEX, VISA, or MASTERCARD debit/credit cards.

Cancellation Policy

If an order is canceled after confirmation and payment via our online payment gateway, Butchershop.ae reserves the right to charge a 10% cancellation fee based on the total invoice amount.

Substitution Policy

In the unlikely event that a confirmed item is unavailable, Butchershop.ae will contact the customer to suggest a suitable replacement or issue a credit of equal value.

Feedback

We highly value your feedback—positive or constructive—as it helps us improve our service.

If you are not fully satisfied with your order, please contact us immediately:

📞 +971 4 380 8444 ext. 506
📱 Mobile & WhatsApp: +971 56 400 5268
📧 Email: customercare@butchershop.ae