FAQ
Frequently Asked Questions
Q: How to avail the 10% discount on first-time orders?
- Create an account on our website. (https://butchershop.ae/account/register)
- Verify the email you have used on creating the account by clicking the verification link sent to your registered email.
- After verification, you will receive a confirmation email with the discount code that you can use on our check-out page.
Q: What are your delivery timings?
Our delivery timings are from 9:00am - 6:00pm from Mondays to Sundays.
Regular days cut off time for same day delivery is 2:30pm.
Saturday cut off time for same day delivery is 12:00pm and Dubai only.
No same day delivery/pick-up on Sundays.
SAME DAY and SUNDAY DELIVERIES are available only in DUBAI.
Abu Dhabi - Only for next day delivery.
Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain, Ajman and Sharjah - will be scheduled within 48 hours of receiving the order. An email confirmation will be sent for the exact delivery date and time as delivery scheduling could take up to 48hours from order date.
NO DELIVERIES on Public Holidays unless specified on the website.
DELIVERY TIMING for RAMADAN is 9:00am to 12:00PM and 1:00PM to 4:00PM. Cut off time for same day delivery and pick-up (DUBAI ONLY) is 12:00PM. ABU DHABI orders will be scheduled for next-day delivery. Deliveries to AL AIN, RAS AL KHAIMAH, FUJAIRAH, AJMAN, UMM AL QUWAIN and SHARJAH will be scheduled within 48hours.
Our customer service representative will assist you with the exact delivery timing once you have confirmed your order.
Q: What are Primal Cuts?
A primal cut is a piece of meat initially separated from the carcass of an animal during butchering. These pieces are large and then need to be cut further to make your individual steak or portion size. Click 
for primal beef cuts or 
for primal lamb cuts.
Q: What is the benefit of ordering Primal Cuts?
The main benefit is cost savings. By ordering primal cuts, you are ordering in bulk which can save you up to 30%. The reason you save is that you are buying in bulk and doing a little of the work at home instead of the butcher. When you buy steaks in the grocery store, you pay for the butcher to do that work for you. One more benefit is that you can decide how to cut your meat as per your requirement. Some people like their steaks thick while others not so much.
Q: How do I cut primal pieces into smaller pieces or steaks?
Breaking down a primal cut is very simple and will only require a few minutes in the kitchen, definitely worth it from the cost savings you will receive. For your convenience, we have compiled "HOW TO" videos to show you the basic cutting techniques for your primal cuts. Click here to learn more...
Q: Where are your meats from?
Our meat range from the USA, Australia, Holland, Brazil, and South Africa. Click here for more info...
Q: Is your meat fresh or frozen?
Our meats are either chilled or frozen depending on the type of meat that you order. The state of the products is mentioned on each product page or image with the following badges.
Q: Can I order over the phone?
Yes, please feel free to call us on 04 3808 444 Ext: 506 or 056 400 5268 / 056 994 4168 and we will be more than happy to assist you on your order.
Q: Are your products HALAL?
Yes, our meat products are 100% HALAL.
Q: How do we redeem our loyalty points
- Go to https://butchershop.ae/
- Click the brown steak icon at the lower right-hand corner of the website
- Log in to your account
- Select the code you want to redeem based on your accumulated points
- The discount code will be sent to your registered email id
You can redeem any code anytime if you have enough loyalty points. The discount codes can only be used on our website's checkout page.