Returns, Exchange & Refund Policy

We want to ensure all products are supplied to our customers in great condition and all precautions are taken to deliver the highest quality products.

Please make sure to check your order immediately after receiving it. By accepting the delivery from our drivers, the customer confirms that the products delivered are exactly what was ordered and are in perfect condition.

If there are any issues with the items delivered, or if there are any missing items, they can be exchanged or replaced within 24 hours from delivery date. Any issue should be emailed or WhatsApp'd to us with photos.

Refunds are on a case to case basis and are at the discretion of the manager on duty. A refund is based on the products being returned to us in the same condition they were delivered as well as in the same state, frozen or chilled; with tags & original packaging in place.

Refunds will take up to 14 days to process and will be done on the original mode of payment used. 

We will not accept requests for replacements or refunds after 24 hours of the customer receiving their delivery as we are not responsible for how the customer manages and stores the products delivered.

Accepted Payment Methods

We accept online payments using AMEX, VISA or MASTERCARD credit/debit card in AED. 

Feedback

To improve our service, we take feedback, positive or negative, very seriously. In case you are not satisfied with the products that you received, please contact us immediately on +971 4 380 8444 ext. 704/705, Mobile & WhatsApp +971 56 400 5268 or email us at customercare@butchershop.ae. 

• Create an account on our website.  (https://butchershop.ae/account/register)
• Verify the email you have used on creating the account by clicking the verification link sent to your registered email.
• After verification, you will receive a confirmation email with the discount code that you can use on our check-out page.

• Click the brown steak icon at the lower left-hand corner of the website
• Log in to your account
• Select the code you want to redeem based on your accumulated points
• 500 points = AED 25.00 discount
• 1000 points = AED 50.00 discount
• 2000 points = AED 100.00 discount
• 3000 points = AED 150.00 discount
• The discount code will be sent to your registered email id
• You can redeem any code anytime if you have enough loyalty points. The discount codes can only be used on our website's checkout page.

Sale items are already discounted so loyalty points and discount codes do not apply to sale items. They also don't apply to Grills & Accessories and Shop Local.

No. We're an e-commerce platform, however you can order online and select 'Pick-Up' from our facilities in Al Quoz.

USA, Australia, UAE, Holland, Brazil, and South Africa. Click here for more info.

Our proteins are slaughtered following Halal laws and are 100% Halal except for the Non-Muslim Section.

Dubai

Delivery Hours: 9:00 AM – 8:00 PM | Monday to Sunday

Time Slots:

• Morning: 9:00 AM – 2:00 PM (orders must be placed before 8:00 AM)
• Evening: 3:00 PM – 8:00 PM (orders must be placed before 1:00 PM)

Same-Day Delivery Cut-Off: 1:00 PM (Monday–Saturday)

Sunday Delivery / Pickup:

• Delivery orders must be placed by 1:00 PM on Saturday
• Pickup orders must be placed by 1:30 PM on Saturday
• Note: No same-day delivery or pickup on Sundays

Abu Dhabi

• Next-day delivery only (orders must be placed before 2:00 PM)
• Available Monday to Sunday
• A confirmation email will be sent with the exact delivery date and time

Ras Al Khaimah, Umm Al Quwain, Ajman & Sharjah

• Next-day delivery only (orders must be placed before 2:00 PM)
• Available Monday to Saturday
• A confirmation email will be sent with the exact delivery date and time

Al Ain & Fujairah

• Deliveries on Monday, Wednesday, and Friday
• Orders must be placed before 2:00 PM
• A confirmation email will be sent with the exact delivery date and time

Western Region (e.g., Ruwais)

• Standard delivery day: Wednesday (orders must be placed before 2:00 PM on Tuesday)
• Saturday delivery: Available upon special request with an additional AED 100 fee
• Orders must be placed by 9:00 AM on Friday

Important Notes

• No deliveries on public holidays unless stated on our website
• Same-day and Sunday delivery are available only in Dubai
• For Sunday delivery, orders must be placed by 1:00 PM on Saturday
• For Sunday pickup, orders must be placed by 1:30 PM on Saturday
• For all other emirates, deliveries follow next-day or regional schedules

Once your order is successfully confirmed through our online payment gateway, our team will contact you via email to confirm the order details, delivery location, and schedule.

Pick-Up Location

Location:
Inside Aramtec Foodservice
Monday–Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed (Available for Confirmed Pickup Orders Only)

We take orders via our website, however you can send us a WhatsApp on 056 400 5268 and we will be more than happy to assist you with your online order.

We don't take cash payment. All payments need to be made by credit card via our secure payment gateway on our website.

Our protein is sold chilled or frozen. Chilled or frozen is specified in the description or there's an icon on the image. We can always blast-freeze any chilled items for you.

A primal cut is a piece of meat initially separated from the carcass of an animal during butchering. These pieces are large and then need to be cut further to make your individual steak or portion size.

The main benefit is cost savings. By ordering primal cuts, you are ordering in bulk which can save you up to 30%. The reason you save is that you are buying in bulk and doing a little of the work at home instead of the butcher. When you buy steaks in the grocery store, you pay for the butcher to do that work for you. One more benefit is that you can decide how to cut your meat as per your requirement. Some people like their steaks thick while others not so much. 

Breaking down a primal cut is very simple and will only require a few minutes in the kitchen, definitely worth it from the cost savings you will receive. For your convenience, we have compiled "HOW TO" videos to show you the basic cutting techniques for your primal cuts.Click here to learn more.