FAQ

Frequently Asked Questions 

Q: How to avail the 10% discount on first-time orders?

  • Create an account on our website. (https://butchershop.ae/account/register)
  • Verify the email you have used on creating the account by clicking the verification link sent to your registered email.
  • After verification, you will receive a confirmation email with the discount code that you can use on our check-out page (Example Code:  WELCOME-F2E9BTHRDY)

Q: What are your delivery timings?

Our delivery timings are from 9:00am - 6:00pm from Mondays to Sundays.

Regular days cut off time for same day delivery is 2:30pm.

Saturday cut off time for same day delivery is 12:00pm and Dubai only. 

SAME DAY and SUNDAY DELIVERIES are available only in DUBAI. DELIVERIES TO OTHER EMIRATES WILL BE SCHEDULED THE NEXT DAY OR AS PER THE DATE CHOSEN UPON CHECKOUT.

NO DELIVERIES on Public Holidays unless specified on the website.

Our customer service representative will assist you with the exact delivery timing once you have confirmed your order.

Q: What are Primal Cuts?

A primal cut is a piece of meat initially separated from the carcass of an animal during butchering. These pieces are large and then need to be cut further to make your individual steak or portion size. Click   for primal beef cuts or   for primal lamb cuts.

 

Q: What is the benefit of ordering Primal Cuts?

The main benefit is cost savings. By ordering primal cuts, you are ordering in bulk which can save you up to 30%. The reason you save is that you are buying in bulk and doing a little of the work at home instead of the butcher. When you buy steaks in the grocery store, you pay for the butcher to do that work for you. One more benefit is that you can decide how to cut your meat as per your requirement. Some people like their steaks thick while others not so much. 

 

Q: How do I cut primal pieces into smaller pieces or steaks?

Breaking down a primal cut is very simple and will only require a few minutes in the kitchen, definitely worth it from the cost savings you will receive. For your convenience, we have compiled "HOW TO" videos to show you the basic cutting techniques for your primal cuts. Click here to learn more... 

 

Q: Where are your meats from?

Our meat range from the USA, Australia, Holland, Brazil, and South Africa. Click here for more info...

 

Q: Is your meat fresh or frozen?

Our meats are either chilled or frozen depending on the type of meat that you order. The state of the products is mentioned on each product page or image with the following badges.

  

 

Q: Can I order over the phone?

Yes, please feel free to call us on 04 3808 444 Ext: 506 or 056 400 5268 and we will be more than happy to assist you on your order.

 

Q: Are your products HALAL?

Yes, our meat products are 100% HALAL.