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Returns, Exchange & Refund Policy

We want to ensure all products are supplied to our customers in great condition and all precautions are taken to deliver the highest quality products.

Please make sure to check your order immediately after receiving it. By accepting the delivery from our drivers, the customer confirms that the products delivered are exactly what was ordered and are in perfect condition.

If there are any issues with the items delivered, or if there are any missing items, they can be exchanged or replaced within 24 hours from delivery date. Any issue should be emailed or WhatsApp'd to us with photos.

Refunds are on a case to case basis and are at the discretion of the manager on duty. A refund is based on the products being returned to us in the same condition they were delivered as well as in the same state, frozen or chilled; with tags & original packaging in place.

Refunds will take up to 14 days to process and will be done on the original mode of payment used. 

We will not accept requests for replacements or refunds after 24 hours of the customer receiving their delivery as we are not responsible for how the customer manages and stores the products delivered.

Accepted Payment Methods

We accept online payments using AMEX, VISA or MASTERCARD credit/debit card in AED. 

Feedback

To improve our service, we take feedback, positive or negative, very seriously. In case you are not satisfied with the products that you received, please contact us immediately on +971 4 380 8444 ext. 506, Mobile & WhatsApp +971 56 400 5268 or email us at customercare@butchershop.ae. 

SAME DAY and SUNDAY DELIVERIES are available only in DUBAI.

Abu Dhabi - Only for next day delivery.

Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain, Ajman and Sharjah - will be scheduled within 48 hours of receiving the order. An email confirmation will be sent for the exact delivery date and time as delivery scheduling could take up to 48hours from order date.

NO DELIVERIES on Public Holidays unless specified on the website.

DELIVERY TIMING for RAMADAN is 9:00am to 12:00PM and 1:00PM to 4:00PM. Cut off time for same day delivery and pick-up (DUBAI ONLY) is 2:30 PM. ABU DHABI orders will be scheduled for next-day delivery.

Deliveries to AL AIN, RAS AL KHAIMAH, FUJAIRAH, AJMAN, UMM AL QUWAIN and SHARJAH will be scheduled within 48hours.

Our customer service representative will assist you with the exact delivery timing once you have confirmed your order.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

• Create an account on our website.  (https://butchershop.ae/account/register)
• Verify the email you have used on creating the account by clicking the verification link sent to your registered email.
• After verification, you will receive a confirmation email with the discount code that you can use on our check-out page.

• Our delivery timings are from 9:00am - 6:00pm from Mondays to Sundays.
• Regular days cut off time for same day delivery is 1:00pm.
• Saturday cut off time for same day delivery is 1:00 pm and Dubai only.
• No same day delivery/pick-up on Sundays.

A primal cut is a piece of meat initially separated from the carcass of an animal during butchering. These pieces are large and then need to be cut further to make your individual steak or portion size.

The main benefit is cost savings. By ordering primal cuts, you are ordering in bulk which can save you up to 30%. The reason you save is that you are buying in bulk and doing a little of the work at home instead of the butcher. When you buy steaks in the grocery store, you pay for the butcher to do that work for you. One more benefit is that you can decide how to cut your meat as per your requirement. Some people like their steaks thick while others not so much. 

Breaking down a primal cut is very simple and will only require a few minutes in the kitchen, definitely worth it from the cost savings you will receive. For your convenience, we have compiled "HOW TO" videos to show you the basic cutting techniques for your primal cuts.

Our meat range from the USA, Australia, Holland, Brazil, and South Africa.

Our meats are either chilled or frozen depending on the type of meat that you order. The state of the products is mentioned on each product page or image with the badges.

Yes, please feel free to call us on 04 3808 444 Ext: 506 or 056 400 5268 / 056 994 4168 and we will be more than happy to assist you on your order.

Yes, our meat products are 100% HALAL. Except our Non-Muslim Section.

• Go to https://butchershop.ae/
• Go to the menu option more and then click on meat points or directly go to https://butchershop.ae/?launchLoyalty=1
• Log in to your account
• Select the code you want to redeem based on your accumulated points
• The discount code will be sent to your registered email id
• You can redeem any code anytime if you have enough loyalty points. The discount codes can only be used on our website's checkout page.